Terms & Conditions

If you want to talk to someone regarding any aspect of your order before completing your purchase you can call us on 01489 287350

Ordering Food Boxes

All orders must be collected from our Deli in Botley. Unfortunately we are not currently able to offer a delivery service. We aim to keep everything on our website in stock, but as it is freshly made to order in some circumstances we may need to substitute components or items in your order to similar or equivalent item. Please note the allergens on all our boxes are listed on their individual product pages. If you or anyone in your group are allergic to any item listed as an allergen in a box please do not order the box. If you require an item in a box to be substituted or omitted as a result of a food preference this can be noted in the notes field at the checkout. Please note we are unable to offer gluten or dairy free versions of our boxes.

Booking Betsie Jane and Oonah River Cruises

We only offer bookings for exclusive hire of Betsie Jane and Oonah online. Please check both the date and time listed before booking your cruise. Please note that the times of Betsie Jane cruises are different every day due to tidal flows. Online availability is displayed directly from our reservations system and we endeavour to ensure it is up to date and accurate at all times. In the unlikely event we are unable to fulfil your booking we will contact you as soon as possible. For Betsie Jane Bookings, your booking entitles you and your group to exclusive use of Betsie Jane for the time listed, together with her professional Skipper and Mate. Also included in the price is prosecco (subject to a sensible drinking policy), soft drinks and either an Afternoon Tea for daytime bookings or a Mermaids Graze Table for evening bookings. The maximum number of participants in your group must not exceed eight and all participants must be aged 10 or over. For Oonah the details of what is included in each package is listed on the product page.

Order processing

Payment for all orders can be made using a credit or debit card. We are able to accept the following card types: Visa (Credit and Debit), MasterCard and American Express. 

Privacy

The Mermaids Group Ltd trading as Mermaids of Botley is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others. We conform to the requirements of the Data Protection Act, 1998.

Spam (unwanted emails)

During the product ordering process you will have the option to opt into our email mailing list. If you choose to join the mailing list, we will only send you emails with special offers and relevant marketing information regarding our own products. Your email address will not be given to any third parties, or be abused by us sending you hundreds of unwanted emails.

Cancelling orders

For food box orders if you wish to cancel or amend your order, please contact us no later than 48 hours prior to your booked collection date. For Betsie Jane River Cruises you may cancel within 14 days of booking, provided your booked trip is more than 14 days away at the time of cancellation. This does not affect your right to cancel as a result of our COVID and weather guarantee. Cancellations should be made via email by replying to your original order if possible. Alternatively you can contact us on 01489 287350. Cancellation and amendments cannot be made via social media messaging services.

Problems with order

If you experience any problems using our online shop, please call us on 01489 287350. After you have confirmed and paid for your order, you will be sent a confirmation email from us with a copy of your order and delivery address.

Are my credit card details and personal information secure?

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please call us on 01489 287350

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the browsing session. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie simply terminates after a period of time. For instance, by setting a cookie on our site, the user would not have to re-enter any shopping cart information, thereby saving time. If a user rejects the cookie, they may still use our site although shopping cart functionality will be unavailable. If you choose not to use cookies and still would like to purchase a product, we would recommend you contact the office and place a telephone order – please call 01489 287350

Complaints

If you have any complaints about using our online shop, please call 01489 287350 or email bookings@themermaidsgroup.co.uk. All complaints will be responded to within 24 hours of contact. Please ensure you give a phone number in all correspondence so we can contact you to resolve the problem as soon as possible.

Calling us

Please call the deli on 01489 287350 if you wish to speak to someone regarding any stage of buying from us, either via our website or over the phone. Phone lines are open Tuesday to Saturday 9am till 5pm.

Under 16’s

Any person ordering on this website must be over 16, or have express permission from a parent or guardian.

All contract terms do not affect the your statutory rights.