Terms & Conditions

We offer delivery in the local area surrounding the Deli using our own van. When the weather is fine you might even receive a visit from Mog our vintage Morris Minor Pickup which carries out many of the deliveries in the local area. At the moment we offer free delivery to Botley, Hedge End, Curdridge, Curbridge, Burridge, Shedfield, Park Gate, Locks Heath, Sarisbury Green, Bursledon, Whiteley, Durley & Bishops Waltham. If you live in one of these areas (or just outside) and are not offered free local delivery at the checkout please give us a call on 01489 287350 and we will do our best to help, as the free delivery is currently limited by postcode. We also offer the option to collect your order from the Deli.

If you want to talk to someone in the office regarding any aspect of who we are, what we offer, or how to go about buying our products please don’t hesitate to call on 01489 287350

Delivery and collection options

We offer delivery in the local area surrounding the Deli using our own van. When the weather is fine you might even receive a visit from Mog our vintage Morris Minor Pickup which carries out many of the deliveries in the local area. At the moment we offer free delivery to Botley, Hedge End, Curdridge, Curbridge, Burridge, Shedfield, Park Gate, Locks Heath, Sarisbury Green, Bursledon, Whiteley, Durley & Bishops Waltham. If you live in one of these areas (or just outside) and are not offered free local delivery at the checkout please give us a call on 01489 287350 and we will do our best to help, as the free delivery is currently limited by postcode. Out of our local area delivery may incur a delivery fee. We also offer the option to collect your order from the Deli, time slots for this are found in the checkout.

Availability

We aim to keep everything on our website in stock, or is freshly made to order. In some circumstances we may need to substituted components or items in your order, in which event we would contact you.

Order processing

Payment for all orders can be made using a credit or debit card. We are able to accept the following card types: Visa (Credit and Debit), MasterCard and American Express. 

Privacy

The Mermaids Group Ltd trading as Mermaids of Botley is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others. We conform to the requirements of the Data Protection Act, 1998.

Spam (unwanted emails)

During the product ordering process you will have the option to opt into our email mailing list. If you choose to join the mailing list, we will only send you emails with special offers and relevant marketing information regarding our own products. Your email address will not be given to any third parties, or be abused by us sending you hundreds of unwanted emails.

Cancelling orders

If you wish to cancel your order, please phone us as soon as possible – we aim to despatch promptly, so please be quick! Call 01489 287350

Problems with order

If you experience any problems using our online shop, please call us on 01489 287350. After you have confirmed and paid for your order, you will be sent a confirmation email from us with a copy of your order and delivery address.

Are my credit card details and personal information secure?

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please call us on 01489 287350

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the browsing session. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie simply terminates after a period of time. For instance, by setting a cookie on our site, the user would not have to re-enter any shopping cart information, thereby saving time. If a user rejects the cookie, they may still use our site although shopping cart functionality will be unavailable. If you choose not to use cookies and still would like to purchase a product, we would recommend you contact the office and place a telephone order – please call 01489 287350

Complaints

If you have any complaints about using our online shop, please call 01489 287350 All complaints will be responded to within 24 hours of contact. Please ensure you give a phone number in all correspondence so we can contact you to resolve the problem as soon as possible.

Calling us

Please call the office on 01489 287350 if you wish to speak to someone regarding any stage of buying from us, either via our website or over the phone. Phone lines are open Tuesday to Saturday 9am till 5pm.

Under 16’s

Any person ordering on this website must be over 16, or have express permission from a parent or guardian.

All contract terms do not affect the your statutory rights.